At BeautyBox, we strive to provide you with the highest quality products and excellent customer service. However, we understand that there may be instances where you need to return or exchange an item due to factory defect.

To ensure we address your feedback or complaint accordingly, please take a moment to review our policy and complete the following form. This form serves as our Standard Operating Procedure (SOP) for customers seeking assistance with the return or refund process for a BeautyBox item purchased at our retail stores.

Our aim with this policy is to investigate and resolve feedback or complaints fairly, and in a timely manner.